Customer Care Management Training

To improve communication skills of your collaborators in contact with customer

At the heart of your activity, we offer to implement or improve the performances of your Customer Service that often condition
the future prospective of your company.  The key to success, a Reception training.

Training focused on the human side

Active and participatory pedagogy
Role-play and situational scenarios
Concrete case study

Knowledge of the trade

Switch board & Reception
After-sales service & Helpdesk support
Call centre management

Industry specifics

Banks and financial companies,
Horology, governmental administrations,
Real estate and companies in the services sector

Tailored customer service training

CUSTOMER CARE TRAINING

To validate and to master communication skills at the reception.

PHONE TRAINING

Review communication techniques to increase customer satisfaction.

HELPDESK / AFTER-SALES

Itil Foundation Certification, complete referential of the best practices.

INTERNET FLOW

Manage your contacts via social platforms and to promote your website.

Our next courses

CoursesDateAvailability
Customer care
Reception
Tuesday December 4, 2018
Geneva
Sign up
Customer care
Swiss Hotel Association
Thursday March 14, 2019
Lausanne
Sign up
Customer care
Reception
Tuesday September 24, 2019
Geneva
Sign up
Crisis state
After Sale Service
Wednesday September 25, 2019
Geneva
Sign up
Customer care
Swiss Hotel Association
Thursday November 7, 2019
Lausanne
Sign up

Customer care management training

Communication skills and customer management
Inter-company seminar, theoretical and practical, to review communication techniques and emotional processing of complaints.

 

More information about our customer care courses

Man in crisis

Active management of complaints
Inter-company seminar to master emotion during conflict and emergency methods of communication between executives and customers.

 

More information about on crisis management