Customer Care Management Training
- 24 SàRL
- >
- Training
To improve communication skills of your collaborators in contact with customer
At the heart of your activity, we offer to implement or improve the performances of your Customer Service that often condition
the future prospective of your company. The key to success, a Reception training.
Training focused on the human side
Active and participatory pedagogy
Role-play and situational scenarios
Concrete case study
Knowledge of the trade
Switch board & Reception
After-sales service & Helpdesk support
Call centre management
Industry specifics
Banks and financial companies,
Horology, governmental administrations,
Real estate and companies in the services sector
Tailored customer service training
CUSTOMER CARE TRAINING
To validate and to master communication skills at the reception.
PHONE TRAINING
Review communication techniques to increase customer satisfaction.
HELPDESK / AFTER-SALES
Itil Foundation Certification, complete referential of the best practices.
INTERNET FLOW
Manage your contacts via social platforms and to promote your website.
Our next courses
| Courses | Goal | Availability |
|---|---|---|
| Active listening | Conflict resolution. Increasing empathy and facilitating open dialogue to achieve results. | Sign up |
| Negotiation techniques | Developing effective communication strategies to enhance the value of your company's services. | Sign up |
| Mastering feedback | Experience the feedback culture aimed at reducing feedback aversion and promoting effective information exchange. | Sign up |
Customer care management training
Communication skills and customer management
Inter-company seminar, theoretical and practical, to review communication techniques and emotional processing of complaints.
Man in crisis
Active management of complaints
Inter-company seminar to master emotion during conflict and emergency methods of communication between executives and customers.