Customer Care Management Training

To improve communication skills of your collaborators in contact with customer

At the heart of your activity, we offer to implement or improve the performances of your Customer Service that often condition
the future prospective of your company.  The key to success, a Reception training.

Training focused on the human side

Active and participatory pedagogy
Role-play and situational scenarios
Concrete case study

Knowledge of the trade

Switch board & Reception
After-sales service & Helpdesk support
Call centre management

Industry specifics

Banks and financial companies,
Horology, governmental administrations,
Real estate and companies in the services sector

Tailored customer service training


To validate and to master communication skills at the reception.


Review communication techniques to increase customer satisfaction.


Itil Foundation Certification, complete referential of the best practices.


Manage your contacts via social platforms and to promote your website.

Our next courses

Active listeningConflict resolution.
Increasing empathy and facilitating open dialogue to achieve results.
Sign up
Negotiation techniquesDeveloping effective communication strategies to enhance the value of your company's services.Sign up
Mastering feedbackExperience the feedback culture aimed at reducing feedback aversion and promoting effective information exchange.Sign up

Customer care management training

Communication skills and customer management
Inter-company seminar, theoretical and practical, to review communication techniques and emotional processing of complaints.


More information about our customer care courses

Man in crisis

Active management of complaints
Inter-company seminar to master emotion during conflict and emergency methods of communication between executives and customers.


More information about on crisis management