Service Management

Outsource your customer service

Reception, sales support or Helpdesk; the satisfaction of your customers depends to a certain extent on the performance of your Customer Service.

  • Outsource the management of your reception
  • Delegate your 1st level Helpdesk service
  • Extend the schedule of your Customer Service

Immediate benefits

  • Fixed monthly charges
  • Administrative management
  • Control of planning and replacements
  • Training and coaching of the collaborators
  • Quality and performance evaluation

Positions profiles

  • Welcome attendants
  • Operators / Receptionists
  • Multilingual secretaries
  • Helpdesk Agents

Enjoy the “Select & coach” system where the persons you selected are trained and coached according to your most specific needs.

Analyse your needs

A preliminary study is performed to analyse the needs and the flow of information in the company. The first stage consists in quantifying the flow and the frequency of the incoming and outgoing calls. Then, we assess the quality of the equipment used, the rhythm, and the distribution of work by an observation and listening session in the department. Finally, we define the customers’ expectations in order to establish the level of quality required.