Hands-on expertise in customer experience since 1997.
Based in Geneva, 24 Sàrl runs practical engagements in training, direct marketing consultancy, service quality analysis and team support.
Understand before recommending
Every organisation has its own culture, its own constraints and its own relationship with its customers. The point is not to apply a generic method, but to build an answer that fits the situations actually being encountered.
Our values
- Listening
- Pragmatism
- Clarity
- Passing on knowledge
- Continuous improvement
- Respect for people
Thierry Talagrand
Thierry Talagrand works with organisations on training, analysis and improvement of the customer relationship.
Areas of work
- Training for customer-facing teams
- Direct marketing consultancy
- Service quality analysis
- Support for teams
In their own words
Testimonials are reproduced in the original French, with an English translation.
« Vous avez très bien su cerner nos problématiques et l'esprit service public de la RTS, ce qui n'est pas évident ! »
“You understood our issues and the public service spirit of RTS very well, which is no small thing!”
« Je tenais à vous remercier d'avoir animé ces cours qui étaient très enrichissants au niveau de l'échange, du savoir-faire et de la communication. »
“I wanted to thank you for running these sessions, which were very rewarding in terms of discussion, know-how and communication.”
« Merci encore pour cette agréable journée et surtout pour cet accueil si chaleureux. »
“Thank you again for such a pleasant day, and above all for such a warm welcome.”
« Je souhaite vous remercier pour la journée que j'ai suivie, avec pour thème la gestion professionnelle de l'accueil. »
“I would like to thank you for the day I attended, on the theme of professional reception management.”
Let's start by understanding your situation.
Tell us about your objectives, your teams and the difficulties you are facing. From there we can work out which form of support makes the most sense.
Get in touch