Since 1997, 24 Sàrl has supported organisations that want to improve the quality of their front-line service, professionalise their communication and strengthen customer satisfaction for the long term.
A good experience does not rest on goodwill alone. It depends on clear processes, consistent communication and skills that are kept up over time. 24 Sàrl works at each of these levels: observing, teaching and supporting.
Examine your journeys, your communication channels and your working practices to identify the gaps between the experience you intend and the one your customers live through.
Theoretical and practical seminars to professionalise front-line service, improve communication and handle sensitive situations with more method.
Individual or group support to turn what has been learned into concrete practice, and to help teams progress in their day-to-day work.
Understand expectations, select the right channels and identify the indicators that are actually useful.
Adjust practices, messages and responses to the real needs of each type of customer.
Develop new tools and make customer experience improvement part of how the organisation works.
Every engagement is shaped around the reality of the organisation, its teams and its objectives.
A course for staff in direct or telephone contact with customers: receptionists, switchboard operators, secretaries, assistants and service teams.
See the programmeTestimonials are reproduced in the original French, with an English translation.
« Vous avez très bien su cerner nos problématiques et l'esprit service public de la RTS, ce qui n'est pas évident ! »
“You understood our issues and the public service spirit of RTS very well, which is no small thing!”
« Je tenais à vous remercier d'avoir animé ces cours qui étaient très enrichissants au niveau de l'échange, du savoir-faire et de la communication. »
“I wanted to thank you for running these sessions, which were very rewarding in terms of discussion, know-how and communication.”
« Merci encore pour cette agréable journée et surtout pour cet accueil si chaleureux. »
“Thank you again for such a pleasant day, and above all for such a warm welcome.”
« Je souhaite vous remercier pour la journée que j'ai suivie, avec pour thème la gestion professionnelle de l'accueil. »
“I would like to thank you for the day I attended, on the theme of professional reception management.”
Articles are published in French.
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Analysing the emails and calls you already hold, to surface recurring friction points and the good practice teams have built. A pilot analysis is offered on a sample.
Tell us about your objectives, your teams and the difficulties you are facing. From there we can work out which form of support makes the most sense.
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